Cold Meats Sliced Sandwich Ham 1kg
Description
Description
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Frequently Asked Questions
Delivery and fulfilment
How fast will my order arrive?
How fast will my order arrive?
Same-day delivery is available through Uber Direct. Other courier services offer next-day delivery. The options and estimated delivery time shown at checkout depend on your location and order time.
What happens if an item is out of stock?
What happens if an item is out of stock?
We first offer a suitable substitution. If a substitute is unavailable, we attempt emergency sourcing. If neither option is possible, we refund the affected item.
Which delivery areas are covered?
Which delivery areas are covered?
We offer nationwide delivery. Free collection is also available from the GooGro hub in Muldersdrift.
What should I do if my order has not arrived within the estimated delivery time?
What should I do if my order has not arrived within the estimated delivery time?
Email orders@googro.co.za or call 010 229 0229 for assistance.
When is delivery free?
When is delivery free?
Delivery is free on orders over R1,000.
Can I collect my order instead of having it delivered?
Can I collect my order instead of having it delivered?
Yes. Free collection is available from the GooGro hub in Muldersdrift when your order is ready.
Why was my order cancelled?
Why was my order cancelled?
GooGro does not normally cancel confirmed orders. If an exceptional stock, payment or fulfilment issue affects your order, we will contact you with the available options.
What should I do if products are missing from my order?
What should I do if products are missing from my order?
Email orders@googro.co.za or call 010 229 0229 so that we can investigate.
Where can I find my previous orders?
Where can I find my previous orders?
Select the account icon and sign in to view your order history.
Does GooGro deliver on weekends and public holidays?
Does GooGro deliver on weekends and public holidays?
We currently deliver on weekdays. Weekend and public-holiday delivery is coming soon.
Freshness and product quality
How is freshness maintained for perishables?
How is freshness maintained for perishables?
Perishable products are handled and stored under controlled temperatures appropriate to the product to maintain freshness.
What if an item arrives damaged or expired?
What if an item arrives damaged or expired?
Email orders@googro.co.za with your order details and clear proof of the damage or expiry. Once assessed, we will arrange an appropriate replacement or refund.
What should I do if the product is unsuitable or incorrect?
What should I do if the product is unsuitable or incorrect?
Email orders@googro.co.za with your order number and product details for assistance.
How are frozen and chilled products handled?
How are frozen and chilled products handled?
Chilled goods are maintained at the temperature required for the product, generally between 0°C and 2°C where applicable. Frozen products remain frozen under appropriate cold-chain conditions.
Liquor orders
Do I need to be 18 or older to order liquor?
Do I need to be 18 or older to order liquor?
Yes. You must be 18 or older to purchase liquor. GooGro may request a valid identity document, passport or driver’s licence to verify your age before liquor is sold or supplied.
Will I need to show identification on delivery?
Will I need to show identification on delivery?
A valid identity document may be requested on delivery, particularly when the recipient appears to be under 18. Liquor will not be handed to a minor or to a person who cannot complete the required age verification.
What are the permitted hours for liquor delivery?
What are the permitted hours for liquor delivery?
GooGro currently fulfils liquor deliveries between 09:00 and 16:00, subject to the applicable licence conditions and legal trading hours.
Can liquor be delivered to any address?
Can liquor be delivered to any address?
Liquor is delivered only to the delivery address recorded on the order and invoice. Availability and charges may vary for high-risk or difficult-to-service areas.
Can liquor and groceries be ordered together?
Can liquor and groceries be ordered together?
Yes. Liquor and grocery items can be combined in one order where the checkout permits it.
What happens if no person aged 18 or older is available to receive the liquor order?
What happens if no person aged 18 or older is available to receive the liquor order?
The customer will be contacted to confirm an authorised adult recipient. Liquor will not be handed over unless an eligible recipient is available and any required age verification is completed.
Payments and order management
Which payment methods are accepted?
Which payment methods are accepted?
We accept card payments, Mobicred, Scan to Pay and EFT.
Can I edit or cancel an order after placing it?
Can I edit or cancel an order after placing it?
An order cannot be edited after it is placed. Contact us as soon as possible if you need to cancel; cancellation is subject to the order not having entered processing or dispatch.
How do I change my delivery address?
How do I change my delivery address?
Before payment, update the delivery address at checkout. After payment, email orders@googro.co.za immediately with your order number and the new address. A change is subject to the order not having entered dispatch.
Is there a minimum order value?
Is there a minimum order value?
No. GooGro does not currently have a minimum order value.
Does GooGro offer a loyalty programme?
Does GooGro offer a loyalty programme?
No. GooGro does not currently offer a loyalty programme.
Returns, security and support
Can I return an online purchase?
Can I return an online purchase?
Yes. Online purchases may be returned subject to GooGro’s terms and conditions and the applicable return requirements.
Are my payment and personal details secure?
Are my payment and personal details secure?
Yes. Payments are encrypted and processed securely by our payment providers.
How do I contact support about an order?
How do I contact support about an order?
Email orders@googro.co.za or call 010 229 0229.
